Shipping and Delivery

1. Overview

Tradefolie primarily offers digital services and software solutions. This Shipping and Delivery Policy outlines how we deliver our services and any physical products that may be offered.

Most of our services are delivered digitally through our web platform, with immediate access upon subscription activation.

2. Digital Service Delivery

2.1 Platform Access

Upon successful subscription activation, you will receive immediate access to the Tradefolie trading analytics platform. Access is provided through:

• Secure login credentials sent to your registered email
• Direct access to our web-based platform
• Mobile-responsive interface for on-the-go access
• API access for enterprise customers (where applicable)

2.2 Delivery Timeline

Digital services are delivered immediately upon:

• Successful payment processing
• Account verification completion
• Email confirmation receipt

In most cases, access is granted within 5-10 minutes of payment confirmation.

2.3 Service Availability

Our platform is designed for 99.9% uptime availability. Service delivery is continuous and accessible 24/7, with scheduled maintenance windows communicated in advance.

3. Physical Products (If Applicable)

3.1 Product Types

While Tradefolie primarily offers digital services, we may occasionally offer physical products such as:

• Educational materials and guides
• Branded merchandise
• Hardware accessories (if applicable)
• Certificates and documentation

3.2 Shipping Methods

For physical products, we offer the following shipping options:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day (where available)

3.3 Shipping Costs

Shipping costs vary based on:

• Product weight and dimensions
• Shipping destination
• Selected shipping method
• Any applicable taxes or duties

Free shipping may be available for orders above certain thresholds or for premium subscribers.

4. International Delivery

4.1 Digital Services

Our digital platform is available worldwide, with no geographical restrictions for service delivery. All users receive the same immediate access regardless of location.

4.2 Physical Products

For physical products, we ship to most countries worldwide. International shipping may be subject to:

• Customs duties and taxes
• Import restrictions and regulations
• Extended delivery timelines
• Additional shipping costs

4.3 Restricted Locations

Due to legal or logistical constraints, we may not be able to deliver to certain locations. We will notify you if your location is restricted during the ordering process.

5. Order Tracking

5.1 Digital Services

For digital services, you can track your subscription status through:

• Your account dashboard
• Email notifications
• Customer support portal

5.2 Physical Products

For physical products, tracking information will be provided via:

• Email confirmation with tracking number
• Account order history
• Carrier tracking websites

6. Delivery Issues

6.1 Digital Service Issues

If you experience issues accessing our digital services:

• Check your email for access credentials
• Verify your account status in your dashboard
• Contact our support team for assistance
• Check our status page for any service disruptions

6.2 Physical Product Issues

For issues with physical product delivery:

• Contact us within 48 hours of expected delivery
• Provide tracking number and order details
• Document any damage or missing items
• We will work with carriers to resolve issues

7. Returns and Replacements

7.1 Digital Services

Digital services are subject to our Cancellation and Refund Policy. No physical returns are required for digital services.

7.2 Physical Products

For physical products, returns are accepted within 30 days of delivery for:

• Defective or damaged items
• Incorrect items received
• Items in original condition (subject to restocking fees)

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

8. Customer Support

For questions about delivery or shipping:

Our support team is available to assist with any delivery-related questions or issues.

9. Updates to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in our services or delivery methods. Updates will be posted on our website with a new "Last updated" date.

Significant changes will be communicated to customers via email or through our platform notifications.