Cancellation and Refund Policy

1. Overview

This Cancellation and Refund Policy ("Policy") outlines the terms and conditions for cancelling your Tradefolie subscription and requesting refunds. This policy applies to all subscription plans and services offered by Tradefolie.

By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Cancellation requests must be submitted in writing via email to support@tradefolie.com.

2.2 Cancellation Effective Date

Your subscription will remain active until the end of your current billing period. You will continue to have access to all features until the cancellation takes effect.

2.3 Data After Cancellation

After cancellation, your account will be downgraded to a free plan (if available) or deactivated. We will retain your data for 30 days after cancellation, during which time you may reactivate your subscription.

3. Refund Policy

3.1 Refund Eligibility

We offer refunds under the following circumstances:

• 7-Day Money-Back Guarantee: New subscribers may request a full refund within 7 days of their initial subscription
• Technical Issues: If you experience significant technical problems that prevent you from using the service
• Billing Errors: In cases of duplicate charges or billing mistakes
• Service Unavailability: If our service is unavailable for an extended period

3.2 Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions cancelled after the 7-day grace period
• Partial months of service
• Add-on services or premium features
• Enterprise or custom plans (subject to contract terms)

3.3 Refund Processing

Refunds will be processed within 5-10 business days and will be credited back to your original payment method. Processing times may vary depending on your payment provider.

4. Subscription Changes

4.1 Plan Upgrades

When you upgrade your plan, the new rate will be prorated for the remainder of your current billing period. You will be charged the difference between your current plan and the upgraded plan.

4.2 Plan Downgrades

When you downgrade your plan, the new rate will take effect at the start of your next billing cycle. No refunds are provided for the current billing period.

4.3 Billing Cycle Changes

Changes to your billing cycle (monthly to annual, etc.) will take effect at the start of your next billing period.

5. Special Circumstances

5.1 Force Majeure

In cases of force majeure events (natural disasters, government actions, etc.) that affect our ability to provide services, we may offer extended refund periods or service credits.

5.2 Account Suspension

If your account is suspended due to violations of our Terms of Service, you may not be eligible for refunds. Refunds in such cases are at our sole discretion.

5.3 Death or Disability

In cases of death or permanent disability, we may provide refunds for unused portions of annual subscriptions upon receipt of appropriate documentation.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@tradefolie.com
2. Include your account email address and subscription details
3. Provide a clear reason for your refund request
4. Include any relevant documentation or screenshots
5. Allow 3-5 business days for review and response

We will review your request and respond with our decision within 3-5 business days.

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact your payment provider to dispute the charge (subject to their policies)

We are committed to resolving disputes fairly and promptly.

8. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting on our website. We will notify subscribers of material changes via email.

Your continued use of our services after changes to this Policy constitutes acceptance of the new terms.

9. Contact Information

For questions about cancellations or refunds, please contact us:

10. Legal Rights

This Policy does not affect your statutory rights under applicable consumer protection laws. If you believe your rights have been violated, you may contact your local consumer protection agency.

Nothing in this Policy limits or excludes our liability for fraud, death, or personal injury caused by our negligence.